For a booking or service question, call +254 740 577 965 or email info@samarineresort.co.ke.
Cancellation requests
Please contact Samarine as soon as possible if you need to change or cancel a booking. Eligibility for a refund depends on the rate, notice period, service already provided and applicable booking terms.
Approved refunds
Where a refund is approved, it is returned to the original payment method where possible. Processing times may depend on Paystack and the issuing bank or payment provider.
No-shows and unused services
A missed arrival or unused service may not be refundable. We encourage guests to contact us before the scheduled check-in or service date so we can assess available options.
Events and catered services
Deposits, cancellation deadlines and refund arrangements for meetings, events, catering and group bookings are set out in the approved quotation or invoice.